Product Care

 

Caring for your Prolon products!

Please overview these troubleshooting guides prior to contacting a service provider. Because adjustments to the machine are not covered under the terms of warranty, these tips can save you time and money. If you feel you are not comfortable performing trouble-shootingsuggestions, please contact your local certified service provider.

 

Dishwashing Information - DO NOT USE IN MICROWAVE!

Prolon dinnerware is commonly selected because of its inherent hardness, strength and resistance to chipping. It will provide long-lasting service and elegance when cared for properly. We recommend the following:

  1. Cleaning the dinnerware as soon as possible will help avoid destaining precedures.
  2. Cleaning steps should be performed regularly and correctly versus one singular concentrated effort after the dinnerware is badly soiled.
  3. Do not overload dishwasher racks.
  4. Have a qualified dishwasher or chemical serviceman establish and maintain the proper concentration of chemicals.
  5. Do not use chlorine bleach or chlorine-based cleaning/sanitizing solutions on Prolon products.
  6. Establish a regular maintenance schedule for your dishwashing system to assure proper water temperature, pressure and mineral content.

We recommend the following detergents, rinse agents, sanitizers and stain removers with sodium perborate base:

 
DIVERSY
ECOLABS
AUTO-CHLOR
High Temperature Detergent:
Rinse Agent:

Diver Pak

Zero Spot

Solid Power-Solid Power Plus
Rinse Dry-Jet Dry
Auto Select-Kleen Duty
Rinse Aid-Rinse Duty
Low Temperature Detergent:
Rinse Agent:
Sanitizer:
Le Detergent Le Rinse Agent Le Sanitizer Ultra Klene-Solid Ultra Klene Plus Ultra Dry-Ultra Dry Plus Ecoson Super Red No. 2-Machine Detergent No.3 Rinse Aid Sanitizing Solution Cl
Hard Water Conditions Detergent:
Rinse Agent:
Uni Pak G3
Uni Rinse A3
   
Stain Remover Declare (R) Plus P5 Dip-it Oxy-Klene
       
  DO NOT USE CHLORINE BLEACH OR HARSH ABRASIVE TO REMOVE STAINS! IMPORTANT - FOLLOW MANUFACTURER'S PRINTED INSTRUCTION!

 

PRESOAK APPLICATION

We recommend periodic presoaking of Prolon dinnerware to maintain the products' high luster. Heavier stains will require presoaking with an oxygen-releasing compound listed in the Stain Remover section of the above chart.

 

Sponges or woven plastic pads are needed for cleaning. We recommend the Scotch-Brite™ Power Sponge from 3M.

 

The Scotch-Brite™ Power Pad is designed to scour up to four times faster and scratch up to eight times less than conventional general purpose/heavy-duty commercial scouring products. When used on the Prolon classic dinnerware, the Scotch-Brite™ Power Pad from 3M showed almost no visible scratching in rigorous laboratory testing.*

 

This technological breakthrough is also available as the Scotch-Brite™ Power Sponge. It combines the scour power of the Scotch-Brite™ Power Pad with the convenience of a sponce for moisture pick-up. its antibacterial technology resists odor and kills bacteria in the sponge.*

 

To place an order call toll-free (800) 628-7749

 

* Based on the Schiefer Scratch Test, available by request from 3M

 

5-YEAR LIMITED WARRANTY

 

Prolon agrees to extend a limited five-year warranty against breakage on the Omni line of fine resin-based products. This warranty includes Omni, Classic and Cadence dinnerware, and Ramekins.

 

The 5-year limited warranty is valid provided these procedures for care are adhered to:

  • Do not use harsh abrasive cleaners or scouring pads (steel wool, 3M Scotch Brite Greenpads or any metal pads), or chlorine bleach or Chlorine based solutions in the washing process of Prolon products.

  • Do not hit or bang against hard objects to remove debris. Hand washing with a silicone or nylon sponge, scraper or soft brush is recommended before placing in the dishwasher.

  • Do not place Prolon products in a standard or microwave oven. Do not expose to product to dry heat in excess of 185 degrees F or direct flame.

The 5-year limited warranty extends to the original user/purchaser only, and is not transferable and will not apply to product that has been misused, altered, subjected to negligence or accident. This warranty does not cover staining or chipping of the product.

 

Should any product covered under the terms of this warranty be broken within the time frame of the limited warranty (which goes into effect on the date of delivery), please call our Customer Service Department at 800-628-7769 to receive an authorization number to return the defective product(s) by prepaid freight. Proof of purchase is required.



 

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